Terms of Service

1. Who we are and what this agreement covers

RecruiterOps is operated by Ketorah Digital AI Systems, a sole proprietorship based in New Jersey, United States ("RecruiterOps," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the RecruiterOps website, application, and related services (collectively, the "Service"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Who can use RecruiterOps

The Service is currently offered to users located in the United States. You must be at least 18 years old and able to form a binding contract to use RecruiterOps. You are responsible for ensuring that your use of the Service, and the way you use it in your own recruiting business, complies with the laws that apply to you.

3. What RecruiterOps is — and is not

RecruiterOps is a workflow tool — infrastructure and a container for the data, criteria, and communications you create and manage in your recruiting practice. It is not your agent, and it is not an agent of any employer or client you work with; no agency, partnership, or joint-venture relationship is created between you and RecruiterOps by your use of the Service. RecruiterOps does not make hiring decisions, and no output from the Service — including any AI-generated score, ranking, summary, or flag — constitutes a hiring decision or a recommendation to hire, reject, or otherwise take adverse action against any candidate. Every candidate-facing decision, and every decision about how to use the Service's outputs in your work for a client, is made by you, the recruiter, using your own judgment. Where the Service presents an AI-generated rating or signal, it is intended to inform your review, not to replace it, and low-confidence or conflicting signal is flagged as such rather than presented as certain.

4. Accounts

You need an account to use RecruiterOps. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at ketorah.digital@gmail.com if you believe your account has been compromised.

5. Subscriptions, billing, and cancellation

RecruiterOps is offered on a paid subscription basis after an initial free trial period disclosed at signup. Subscriptions are billed monthly through our payment processor. You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period, and you will not be charged again after that.

All payments are non-refundable. Because RecruiterOps offers a free trial period before any charge occurs, we do not provide refunds for subscription payments already made, including partial-month cancellations. If you believe you were charged in error (for example, a duplicate charge), contact us at ketorah.digital@gmail.com and we will review it.

6. Your data and your responsibility for it

RecruiterOps is a tool, not a system of record. You — the recruiter or agency using the Service — are solely responsible for the candidate, client, and other personal data you collect, enter, and store in RecruiterOps, including for ensuring you have the right to collect and process that data and for meeting any retention or compliance obligations that apply to your own business. RecruiterOps uses row-level security so that one account's data is never visible to another account, but we do not independently verify the accuracy, legality, or completeness of the data you enter.

If you use RecruiterOps's AI features to evaluate, rank, or screen candidates for a position that is subject to a law governing automated tools used in employment decisions (including, for example, California's FEHA automated-decision-system regulations), you are solely responsible for determining what that law requires of you and for meeting those requirements — including any required applicant notice, alternative-process option, or recordkeeping obligation. RecruiterOps provides the tool and the underlying data; it does not act as your agent, does not interact with applicants on your behalf, and does not independently retain records for the purpose of meeting your compliance obligations beyond the export window described in Section 7.

7. Cancellation, data export, and deletion

If you cancel your subscription or your account is otherwise closed, we will email you immediately with a working data-export link and the exact date your data will be permanently deleted. You have 10 days from that notice to export everything in your account — jobs, candidates, clients, and all related records. If you resubscribe within that 10-day window, the scheduled deletion is cancelled automatically.

After the 10-day window closes, your account and all associated data are permanently deleted. We retain only a minimal proof-of-deletion log (confirming that a deletion occurred and when) with no business data attached.

If you are independently required to retain records related to your use of the Service — including AI-assisted evaluation or ranking data — for longer than this 10-day window, exporting that data before the window closes is your responsibility. Your export includes the underlying records needed for this purpose, including job requirement criteria, AI-generated candidate scores, and the related activity log.

8. AI features and third-party AI processing

RecruiterOps uses Groq's AI models to power features such as candidate ranking, outreach drafting, and job description enhancement. Per Groq's published data policy, Groq does not train its models on API customer inputs or outputs by default. AI-generated content is a starting point for your review — you are responsible for reviewing, editing, and approving any AI-generated content (including outreach messages) before it is sent to a candidate or client, and for any decision you make using an AI-generated score or summary.

9. Acceptable use

You agree not to use RecruiterOps to:

• Violate any applicable law, including employment and anti-discrimination law;
• Enter or process data you do not have the right to collect;
• Attempt to gain unauthorized access to any other account or to our systems;
• Reverse-engineer, resell, or use the Service to build a competing product; or
• Send unsolicited, deceptive, or harassing communications through the Service.

10. Intellectual property

RecruiterOps and its underlying software, design, and branding are owned by Ketorah Digital AI Systems. You retain all rights to the data you enter into the Service. We do not claim ownership of your candidate, client, or job data.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that any AI-generated output will be accurate or complete. RecruiterOps is not a substitute for your own professional judgment as a recruiter.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECRUITEROPS AND KETORAH DIGITAL AI SYSTEMS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR PLACEMENT FEES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM AROSE.

13. Indemnification

You agree to indemnify and hold RecruiterOps harmless from any claim arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right in connection with data you enter into the Service.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in New Jersey, and you consent to the jurisdiction of those courts.

16. Contact

Questions about these Terms can be sent to ketorah.digital@gmail.com.